Return & Refund Policy
We want you to love your Get Pilates Reformer. If you’re not completely satisfied, you may request a return within 60 days of receiving your order.
Risk-Free Trial:
Try your reformer at home for 60 days. If you're not satisfied, return it for a full refund—no questions asked.
Return Eligibility:
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Items must be returned in original condition with all accessories
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Return request must be made within 60 days of delivery
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Return shipping costs are the customer’s responsibility unless the item was defective or incorrect
How to Return:
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Email us at support@trygetpilates.com with your order number
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We’ll send you return instructions and the shipping address
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Once received and inspected, we’ll issue your refund within 5–7 business days
Refunds:
Refunds will be processed to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Questions?
Email us at support@trygetpilates.com